Frequently Asked Questions about 3D Basic, 3D Interactive, 3D Professional
Please also check our user forums for general user questions, information on clinics as well as tips and tricks for using the 3D Drill Design Software.
Q: My Perspective View or my console cannot be seen on teh screen or cannot be moved.
A: Go to the Application Options found in the file menu, click Reset Window Locations. This will bring all windows in to the visible area and you will be able to move them.
Q: Wher can I find the Pyware 3D user manual?
A: The manual us found in the reference menu, can also be found on the CD. You may also download the manual Version 4.2 Manual, Version 5 Manual.
Q: How do I create a production?
A: A production file is a compressed file that allows you to save multiple drill files in the save file for more portability as well as it will enable you to print merged performer coordinate sheets. To create a Production you must first save all files that will be associated with the production as 3D Packages (.3dz) and listed in the Drills directory. This is done by choosing save as from the file menu and changing the save options to a 3d package. Once all of the files are saved as packages and are located in the default drills folder (Pyware 3D/Drills) you can then create a production file. To Create a new Production go to the file menu and choose new production. You will then be taken to the production wizard that will guide you through the creation process. This process is outlined on page 51 of the Pyware User Guide.
Q: I have trouble install 3D version 2, 3, or 4 on Windows Vista?
A: To install properly on Vista you will need to change a few setting temporarily. (These settings apply to version 4.1.3 or Less)
Version 2 or less is not supported on Windows Vista or Mac 10.5.
1) Change the appearance to Windows Standard.
a. Right Click on the Desktop and choose Personalize.
b. Click on Window Color and Appearance
c. Click on Open classic appearance options
d . Choose the Windows Standard Color Scheme and press apply (Keep this window open or minimized so that you may return your scheme to the Windows Aero once the installation is done.)
2) Change the compatibility mode for the installer.
a. Locate the installer either on the disk or hard drive.
b. Right Click on the installer choose properties.
c. Click on the Compatibility tab
d. Check the box that says Run this program in compatibility mode for Windows XP Service Pack 2
3) Run the program as the administrator
a. Right Click on the installer and choose Run as Administrator
4) Follow the installation prompts and the program should install properly.
5) Once installed change your windows theme back to Windows Aero or Windows Vista Basic.
Q: I have Mac OS 10.3.9 and I am unable to get my 3D to run properly, the icon just bounces in the doc and the program does not start.
A: Recent Quick Time updates have affected all Java based applications. This issue can be resolved by following the steps listed below. These steps will require that you have administrative access to the computer, so if this is a school computer you may be required to contact a network administrator to complete the follow steps.
If you are running Quicktime 7.1.* please start at step 1. If you are running Quicktime 7.0.4 skip to step 2.
Steps to install version Quicktime 7.0.4
1a) Download Pacifist in DMG format from the Charles Soft Website.
1b) Download Quicktime version 7.0.4. Download Quicktime 7.0.4 installer
1c) Open the Pacifist software and choose Not Yet when prompted to register.
1d) Then drag the Quictime installer.pkg on to the pacifist window. This will open the installation package inside of Pacifist.
1e) Click on the "Contents of Quicktime installer" and select install from the upper left hand corner. You will be prompted if you would like to replace files choose yes to replace.
1f) After this step is complete continue to step 2.
2) Installing Quicktime version 7.0.1 -
Download the reinstaller for Quictime 7.0.1. After the download is complete run the file to complete the installation.
After these updates have been installed you will need to restart your computer and the 3D will operate properly.
Q: How do I take the last set from one file and make it the first set of another file?
A: Open the file that you want to continue from and locate the count that you want to continue from such as count 295. Go to the File menu and choose continue file. You will enter the number of counts for the new drill and then type the count to continue from and press create continuation file. This will open a new file with the set that you continued from.
Q: Where can I find a font with dots in it.
A: Click Here to download the 3D Dot Font.
Dot Font Symbol Key
Installing the Pyware Dot Font.
Windows:
- Download the font (PYJAVA2) and save it to your Desktop.
- Unzip the font using a compression software. Ex. www.winzip.com
- Go to the Start menu and choose control panel.
- From the control panel choose fonts
- Click and drag the PYJAVA2 font into the fonts folder.
- Start 3D and the Pyware 3D Dot Font should be selectable as a font now, the suggested size is 12 pt.
Mac:
- Download the font (PYJAVA2) and save it to your Desktop.
- Unzip the file.
- Open the Hard Drive.
- Open the Library folder.
- Click and drag the PYJAVA2 font into the fonts folder.
- Start 3D and the Pyware 3D Dot Font should be selectable as a font now, the suggested size is 12 pt.
Open the Document options found in the file menu, and go to the Preferences tab. Click on the Choose font option for the symbol font. Then click the Select Pyware 3D font button. Press okay and ok to close the font dialog box and the Doc options box. Now using the Pyware Dot font key found in the Reference menu you can use the appropriate key press for your desired symbol. You may change symbols by selecting a performer and clicking on the Label tool found your tool palette.
Q: How do I print outside of the goal lines or outside the sidelines?
A: Click Here to download pre-designed grid layouts. You will be downloading a zip file that contains several different grid layouts for the 3D software. These grid layouts can be loaded from the grid designer within the 3D program located under the utilities menu.
Q: How do I upload files to my Online Account?
A: Click Here to download a step by step guide to uploading files.
Q: I cannot find my files in the Online File Manager to upload?
A: You must have the files you want to upload should listed in the 3D Interactive program file in the Drill file.
Q: The program says that I cannot connect to internet but I am connected to the internet?
A: Check to see if you are behind a firewall. If you are then contact your administrator to see if you have READ and Write FTP access to ftp.pyware.com IP ADDRESS (216.65.77.181) through port 21. If you are not behind a firewall then you will need to restart the computer.
Q: Where can I find the Interactive Update Documentation?
A: Click Here for the Interactive Update Documentation.
Q: When I use the Follow the Leader tool the path wraps around the form incorrectly?
A: When this happens accept the incorrect form and then highlight the form you just selected and the go to edit and choose delete, then re-enter the FTL transition.
Q: When I animate the animation jumps to a previous set or a different set?
A: To correct this jumping spread your yellow and red anchors over the set that is jumping then select the positions that are jumping. Click on the morph tool and accept the morph without making any changes to the form. Then animate again. The animation should now appear correctly.
Frequently Asked Questions about 3D version 1
Q: I have windows vista can Pyware 3D be installed on this operating system.
A: No, the version 1 of Pyware 3D is not compatible with Windows Vista.
Q: How do I choose a new first position when regrouping?
A: Once you have grouped your first shape click directly on the red dot pictured below to end the current group, then click on the position that will be designated the first position of the next group.
Q: PC: When I print the spooling bar advances very little and then freezes.
- Update to the most current version of 3D.
- Make sure your monitor colors are set to 256.
- Make sure the orientation is set to Landscape.
- Download the most current printer driver off of the printer manufacturers website.
Q: When matching how do I move the matching circle to a different position using the arrow keys?
A: You need to use your mouse and click in the positions text box located on the tool control panel. This will active your arrow keys so that you may maneuver the matching circle along the for to match the positions correctly.
For Windows:
Q: When printing coordinates it cuts off a students coordinates.
A :This was corrected in version 1.0.9. Download version 1.0.9 or later.
Q: When printing coordinates the text stacks on top of each other.
A:Download version 1.0.9 or later. There is a new option in the preferences section named "Fixed Width Font", place a check in the selection box and then print again.
For Macs
Q: I can not print.
A: Download version 1.2.7 or later for Mac OS X.
Q: I have downloaded version 1.2.7 or later but I am only getting 3/4 of the page to print
A: You will need to update your operating systems Java running environment. Click here to download the update.
Q: The text boxes are in the wrong place on the tool control panels.
A: Download version 1.2.1 or higher.
Q: The text boxes are in the wrong place on the tool control panels.
A: Update to the newest version of the 3D this problem was corrected in version 1.2.6.