update from 7.2.2 to 7.2.4

Report problems you have been having while using the 3D Java program.

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dcaravella
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Joined:Thu Jul 05, 2012 12:08 pm
update from 7.2.2 to 7.2.4

Post by dcaravella » Mon Jul 20, 2015 11:35 am

i downloaded the update app, but i get this error when updating on my laptop. it happens once the installer gets to 99%.

can you offer any assistance?

im running basic 7.2.2 64-bit on Windows 7 Professional SP1 on a HP Pro Book 450 G1 laptop.
Attachments
install error.jpg

Pyware
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Re: update from 7.2.2 to 7.2.4

Post by Pyware » Tue Jul 21, 2015 11:27 am

The updater that you downloaded did not download properly.

Please download the updater again using a different internet browser.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

dcaravella
Posts:15
Joined:Thu Jul 05, 2012 12:08 pm

Re: update from 7.2.2 to 7.2.4

Post by dcaravella » Wed Jul 22, 2015 11:02 am

i tried with chrome & internet explorer and both still give errors after loading to 99%.

should i uninstall completely and reinstall?

Pyware
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Location:Argyle, TX
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Re: update from 7.2.2 to 7.2.4

Post by Pyware » Wed Jul 22, 2015 12:52 pm

Dave

The installer itself is not able to extract. So you are never able to start the installation process.

If you can contact us at 940-240-8536 we can help troubleshoot this issue.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

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