Performance Surface Black and Dialog Box bug

[cgoodwin]

Hello -
I'm running into a problem with the performance surface in Real View. I have selected the High School Football surface, but when I toggle it on, the field turns black and there are no field markings. I'm running v 7.0.3 and updated my graphics card drivers this afternoon (to see if it would help). I've tried other surfaces and have the same problem. Any thoughts? It's obviously not a huge deal since I can still view the basic grid (and can certainly write without it), but I would like to get it working soon.

Also, I have run into some buggy dialog box behavior. If I open, say, the Cast List Editor, and then Edit Symbol Map, if I save a change or apply changes to count 0, the Edit Symbol Map dialog disappears. Sometimes it stays away until I click somewhere else, sometimes it comes back on its own after a few seconds. This has happened in a few places, not just with the Cast List Editor. There's been some other similarly-buggy behavior with dialog boxes not behaving as expected.

v7 does look like a great improvement, though. Keep it up!

[Pyware]

What graphics card are you using?

We are looking into the issue with some windows not sorting to the front properly.

[cgoodwin]

NVIDIA GeForce GT 540M

Thanks!

[Pyware]

Did you download the updated graphics driver from http://www.geforce.com/drivers or through windows?

[cgoodwin]

I updated it through the website after I ran the auto-detect feature.

[mark]

Casey,

Try this for us:

Right click your 3D shortcut and choose "Run with Graphics Processor _____________." Choose the High Performance NVIDIA Processor option and see if the surface is still black when loaded.

Thanks!

[Pyware]

If you do not have that option please try one of the attached surfaces to see if you get a different outcome.

JPG format

JPG file

PNG format

PNG file

[cgoodwin]

Oops. Sorry I sent you a few e-mails before checking back here. I tried running it with the high-performance processor and it worked! Why doesn't NVidia default to that? Sheesh.

Thanks a bunch!

As I said in my e-mail (but not here), the dialog box program seems to have fixed itself. I switched to classic view last night to get through what I was doing, and when I tried switching back earlier today, it was fine. Doesn't make sense (and may have to do with something else), but that's what happened. Thanks again!

[cgoodwin]

I recently upgraded to v8, and the dialog box bug has returned! RIght now I'm trying to build a new production, but the dialog box is hiding and I can't make it come into focus. Hoping it will just fix itself again like it did in 7, but it's happened several times already. This time I didn't open another dialog within this one, I simply selected New Production under the File menu. The dialog box popped up and immediately disappeared. I can't click on anything else within Pyware. If I alt-tab around I can sometimes get it into focus, but it doesn't usually stay long enough to do anything.

[Pyware]

If the screen gets stuck please try to press escape or alt+f4.

Also please try to install the software from the website again.