Opening anything other than .3dj crashes Pyware

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greatcow95
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Opening anything other than .3dj crashes Pyware

Post by greatcow95 » Mon Mar 11, 2013 3:19 pm

I am on my Mac mini and anything other than a .3dj file crashes Pyware. This includes .3dz files and Production files (mine include .3dz files only so that might be the problematic extension). These same files will open on a Windows installation of Pyware, so I am thinking this is a Mac specific issue. It is running 10.7.5 and the latest Pyware.

It's the same mini as in this thread: http://www.pyware.com/phpBB3/viewtopic.php?f=4&t=5258
I enjoy charting military drills. Let me know if you need any assistance with one of them.

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greatcow95
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Location:Parkersburg, WV
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Re: Opening anything other than .3dj crashes Pyware

Post by greatcow95 » Mon Mar 11, 2013 3:49 pm

Inexplicably, it has fixed itself. They were transferred PC to Mac through my Dropbox and now they are opening just fine.If it crashes again, I will post a crash report.
I enjoy charting military drills. Let me know if you need any assistance with one of them.

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Pyware
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Re: Opening anything other than .3dj crashes Pyware

Post by Pyware » Mon Mar 11, 2013 4:40 pm

Greg

Let me know if you have issues again. If the program gives you an error that would help as well.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

greatcow95
Posts:240
Joined:Sat Apr 22, 2006 3:48 pm
Location:Parkersburg, WV
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Re: Opening anything other than .3dj crashes Pyware

Post by greatcow95 » Mon Mar 11, 2013 5:58 pm

It just happened again. See attached report.

If it happens again, I will attach another crash report.

Curious Post Script: What is your secret to recording? Every time I try to record, I get this weird 1-2 beat lag between the music and the Real View window.
Attachments
crash report.zip
(16.76KiB)Downloaded 430 times
I enjoy charting military drills. Let me know if you need any assistance with one of them.

Visit G S Bailey Drill Designs

Visit my Youtube page also!

greatcow95
Posts:240
Joined:Sat Apr 22, 2006 3:48 pm
Location:Parkersburg, WV
Contact:

Re: Opening anything other than .3dj crashes Pyware

Post by greatcow95 » Sat Mar 16, 2013 8:47 pm

Just crashed again on a .3dz file. See attached report.
Attachments
crashlog 2.zip
(16.23KiB)Downloaded 454 times
I enjoy charting military drills. Let me know if you need any assistance with one of them.

Visit G S Bailey Drill Designs

Visit my Youtube page also!

Pyware
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Re: Opening anything other than .3dj crashes Pyware

Post by Pyware » Mon Mar 18, 2013 1:25 pm

Does this happen everytime you open the file? Or is this intermittent?
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

greatcow95
Posts:240
Joined:Sat Apr 22, 2006 3:48 pm
Location:Parkersburg, WV
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Re: Opening anything other than .3dj crashes Pyware

Post by greatcow95 » Mon Mar 18, 2013 5:20 pm

It happens more often than not. I wish I would have saved all the crash logs, but alas I did not. I'm not sure if it has something to do with Dropbox or with it being shuttled that way from PC to Mac. One I did make on the Mac mini decided the next time I opened it to crash Pyware also! I can also replicate the crash using a USB flash drive, so I don't necessarily think it's a Dropbox issue.

Now when I export it from the PC as a .3dj (which strips everything from the file), it will open on the Mac version perfectly. BUT...the .3dz's have opened after the transfer before or else I wouldn't have this on Youtube: http://www.youtube.com/watch?v=wy9UU2mWwtE It was recorded and edited on the Mac mini. It's basically a crapshoot as to when/if .3dz will open.
I enjoy charting military drills. Let me know if you need any assistance with one of them.

Visit G S Bailey Drill Designs

Visit my Youtube page also!

Pyware
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Re: Opening anything other than .3dj crashes Pyware

Post by Pyware » Tue Mar 19, 2013 10:04 am

Greg

Can you send me the drill file that is crashing so that I may take a look at it?
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

greatcow95
Posts:240
Joined:Sat Apr 22, 2006 3:48 pm
Location:Parkersburg, WV
Contact:

Re: Opening anything other than .3dj crashes Pyware

Post by greatcow95 » Wed Mar 20, 2013 11:09 am

Two files were sent yesterday. I must have deleted the third one.
I enjoy charting military drills. Let me know if you need any assistance with one of them.

Visit G S Bailey Drill Designs

Visit my Youtube page also!

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