Visual Error on all Popup Menus

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justinbarr00
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Joined:Wed Jul 19, 2017 1:01 pm
Visual Error on all Popup Menus

Post by justinbarr00 » Wed Jul 19, 2017 1:09 pm

If I bring up any screen other than the field (open, save, options, etc) there is a visual error that makes the content almost unreadable.

This is a video of the problem:
https://www.dropbox.com/s/2iyozf3kmtq3p ... M.mov?dl=0

This happens on my PC with windows 10 professional and also on my Max pro with Sierra. This was happening with Pyware 7, so I upgraded to 9 (which didn't help).

Sorry if this is a common problem. Let me know if you have a fix.

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Re: Visual Error on all Popup Menus

Post by Pyware » Wed Jul 19, 2017 3:25 pm

Is that happening on both Windows and Mac?

I have only seen this happen on Windows before.
The solution for windows is to check your system tray in the lower right and check for a 3rd party audio software and turn it off. This is typically what is causing the problem.
Thank you
Dustin Merrell
Pyware Technical Support
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justinbarr00
Posts:2
Joined:Wed Jul 19, 2017 1:01 pm

Re: Visual Error on all Popup Menus

Post by justinbarr00 » Wed Jul 19, 2017 4:40 pm

I hadn't check my Mac since last season and it appears to be working so I can just use that to write now.

The only audio software running is the software that accompanies my motherboard's audio hardware. "Realtek HD Audio Manager" . Disabling it does seem to fix the Pyware but it disables all audio.

Shouldn't be too tough to work around. Thank you for your help!

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