Audio Sync Issue

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mroy
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Audio Sync Issue

Post by mroy » Fri Jun 17, 2016 8:41 pm

I'm working with version 7.2.4. I have a WAV file that I am trying to sync with my drill. I've gone through the steps to properly sync, but as soon as I click Start Synchronization, the music does not play. I click with the space bar and the counter works fine, but I still do not get any audio sound.

Pyware
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Re: Audio Sync Issue

Post by Pyware » Fri Jun 17, 2016 11:48 pm

Can you download audacity and convert the Wav file to an Ogg?
https://sourceforge.net/projects/audacity/
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

mroy
Posts:4
Joined:Fri Jun 17, 2016 8:34 pm

Re: Audio Sync Issue

Post by mroy » Sat Jun 18, 2016 8:21 am

I converted it to a .ogg using Audacity, but still nothing.

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Re: Audio Sync Issue

Post by Pyware » Sat Jun 18, 2016 8:55 am

Can you email me your audio file. My email address is dustin at Pyware.com.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

mroy
Posts:4
Joined:Fri Jun 17, 2016 8:34 pm

Re: Audio Sync Issue

Post by mroy » Sat Jun 18, 2016 9:49 am

I sent you the file. Did you receive it?

mroy
Posts:4
Joined:Fri Jun 17, 2016 8:34 pm

Re: Audio Sync Issue

Post by mroy » Sat Jun 18, 2016 10:48 am

I tried a different recording. The problem was with the device that I used to make the recording. All fixed!!

Pyware
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Re: Audio Sync Issue

Post by Pyware » Sat Jun 18, 2016 10:22 pm

Wonderful, I am glad you are up and running.

Please let us know if you have any other questions.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

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