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won't uninstall

Posted: Tue Nov 30, 2010 5:29 am
by maceiom
I have a problem. I tried to install "standard of Excellence" clairnet for my son, but it would hang in installation. I tried to uninstall and reinstall, but it won't uninstall, it's hanging as well during uninstall. I have win 7 64bit. can someone help me. Once it uninstalls how do I get it to install properly without hanging?

Re: won't uninstall

Posted: Tue Nov 30, 2010 9:14 am
by Pyware
For uninstallation if you have issues please right click on the uninstaller icon found in the Pyware iPAS folder and choose to run in compatibility mode with Windows XP SP3. This should allow it to uninstall properly.

-Dustin Merrell
Pyware Customer Support

Re: won't uninstall

Posted: Tue Nov 30, 2010 11:15 am
by maceiom
when I go to run compatibility it says win xp sp2 and its greyed out. it's still hanging on the uninstall.

Re: won't uninstall

Posted: Tue Nov 30, 2010 12:23 pm
by Pyware
To uninstall properly on Vista you will need to change a few setting temporarily.

1) Change the appearance to Windows Standard.
a. Right Click on the Desktop and choose Personalize.
b. Click on Window Color and Appearance
c. Click on Open classic appearance options
d . Choose the Windows Standard Color Scheme and press apply (Keep this window open or minimized so that you may return your scheme to the Windows Aero once the installation is done.)

2) Change the compatibility mode for the uninstaller.
a. Locate the installer either on the disk or hard drive.
b. Right Click on the installer choose properties.
c. Click on the Compatibility tab
d. Check the box that says Run this program in compatibility mode for Windows XP Service Pack 2

3) Run the program as the administrator
a. Right Click on the installer and choose Run as Administrator

4) Follow the installation prompts and the program should install properly.

5) Once installed change your windows theme back to Windows Aero or Windows Vista Basic.

-Dustin Merrell

Pyware Customer Support