Search found 1115 matches
- Mon Jul 06, 2009 10:44 am
- Forum: Problems & Troubleshooting
- Topic: No marchers in perspective view
- Replies: 3
- Views: 5149
Re: No marchers in perspective view
mphensley please download and reinstall the version 4.2.12 update from our website at http://www.pyware.com/updates.html then try again.
- Mon Jul 06, 2009 10:31 am
- Forum: Problems & Troubleshooting
- Topic: Sync Issues
- Replies: 6
- Views: 8326
Re: Sync Issues
If you could please email me the audio file so that I may test it here. My email is Dustin@pyware.com. If you would both like to send a file I would be happy to test each of them.
- Mon Jul 06, 2009 10:30 am
- Forum: Problems & Troubleshooting
- Topic: Labeling tool
- Replies: 4
- Views: 6592
Re: Labeling tool
We will look in to this issue again.
- Mon Jul 06, 2009 10:10 am
- Forum: Problems & Troubleshooting
- Topic: Problem installing 3D Basic Interactive Pro
- Replies: 4
- Views: 6197
Re: Problem installing 3D Basic Interactive Pro
Please email me directly at dustin@pyware.com with your serial number and we can get the issue resolved for you.
- Mon Jul 06, 2009 9:57 am
- Forum: Problems & Troubleshooting
- Topic: Pyware 3D Font
- Replies: 1
- Views: 4697
Re: Pyware 3D Font
This issue seems to have been created by the most current Java update issued by apple.
To correct this you will need to install the PYJAVA2.TTF in the /Library/fonts folder and delete it from the /Applications/Pyware 3D/lib/fonts folder. This would correct the issue.
To correct this you will need to install the PYJAVA2.TTF in the /Library/fonts folder and delete it from the /Applications/Pyware 3D/lib/fonts folder. This would correct the issue.
- Mon Jul 06, 2009 9:54 am
- Forum: Problems & Troubleshooting
- Topic: 3D Startup Error
- Replies: 3
- Views: 6117
Re: 3D Startup Error
Are you on Windows Vista?
- Thu Jul 02, 2009 3:26 pm
- Forum: Problems & Troubleshooting
- Topic: Problem printing yard markers in Zoom
- Replies: 7
- Views: 10319
Re: Problem printing yard markers in Zoom
I was able to repeat the issue on my system, but not consistantly. I will keep investigating this issue.
- Mon Jun 29, 2009 9:07 am
- Forum: Problems & Troubleshooting
- Topic: problems with version 5
- Replies: 4
- Views: 17965
Re: problems with version 5
Jay
I have only had issue with the program lagging like that after the program has been on for 4 - 6 hours. If I restart the program the this issue goes away. Could you restart the program and let me know if you are getting the same results after a fresh start.
I have only had issue with the program lagging like that after the program has been on for 4 - 6 hours. If I restart the program the this issue goes away. Could you restart the program and let me know if you are getting the same results after a fresh start.
- Mon Jun 29, 2009 8:39 am
- Forum: Problems & Troubleshooting
- Topic: problems with version 5
- Replies: 4
- Views: 17965
Re: problems with version 5
What are your computer specs and what version of 5 are you running?
- Mon Jun 29, 2009 8:37 am
- Forum: Problems & Troubleshooting
- Topic: Sync to mp3 problems
- Replies: 5
- Views: 10791
Re: Sync to mp3 problems
I will investigate this issue.
- Fri Jun 26, 2009 11:25 am
- Forum: Problems & Troubleshooting
- Topic: Labeling tool
- Replies: 4
- Views: 6592
Re: Labeling tool
Jeff
This issue was corrected. Could you please install the version 5.0.5 and test again?
This issue was corrected. Could you please install the version 5.0.5 and test again?
- Mon Jun 22, 2009 7:28 am
- Forum: Problems & Troubleshooting
- Topic: Sync to mp3 problems
- Replies: 5
- Views: 10791
Re: Sync to mp3 problems
For the highest compatibility with 3D we suggest converting the mp3 file to a bitrate of 192kbps. This has been tested and confirmed to be the most compatible on the majority of machines. Please let me know if you have any other questions.
- Thu Jun 18, 2009 8:12 am
- Forum: Problems & Troubleshooting
- Topic: Shortcut Editor short-term memory
- Replies: 19
- Views: 39892
Re: Shortcut Editor short-term memory
The default key presses for next and previous page are Page UP and Page Dwn. On my mac keyboard here they are only a 1 keypress function. I assume you are using it on a smaller laptop or smaller keyboard that does not have all keys available to you. I will see what I can do about the other keys you ...
- Wed Jun 17, 2009 3:49 pm
- Forum: Problems & Troubleshooting
- Topic: Shortcut Editor short-term memory
- Replies: 19
- Views: 39892
Re: Shortcut Editor short-term memory
Version 5.0.3 has been uploaded will correct that for you. Please let me know if you have any issues. http://www.pyware.com/updates.html
- Mon Jun 15, 2009 7:35 am
- Forum: Problems & Troubleshooting
- Topic: Computer not associated with account
- Replies: 2
- Views: 4534
Re: Computer not associated with account
Please contact us at 800-222-7536 and we can get this issue resolved.
- Thu Jun 11, 2009 7:56 am
- Forum: General Discussion
- Topic: Creating Stars
- Replies: 1
- Views: 5555
Re: Creating Stars
We do not have a specific tool for creating stars. I would suggest using the pencil tool and then click the individual inner and outer points of the star. You will then be able to adjust those points to firm up your formation.
- Wed Jun 03, 2009 12:38 pm
- Forum: Problems & Troubleshooting
- Topic: v5 and dual monitors
- Replies: 3
- Views: 5554
Re: v5 and dual monitors
I am running Windows XP SP3 here and have 2 monitor and I am having no issues. I would like to talk with you and see what could be happening. Please contact me at 800-222-7536.
- Wed Jun 03, 2009 10:52 am
- Forum: Problems & Troubleshooting
- Topic: Pop-up Readability issue, OSX, 10.5.7
- Replies: 1
- Views: 3826
Re: Pop-up Readability issue, OSX, 10.5.7
This is an issue that was recently brought to our attention after the recent update of Mac OS. We are investigating options to correct this issue currently.
- Wed Jun 03, 2009 10:50 am
- Forum: Problems & Troubleshooting
- Topic: v5 and dual monitors
- Replies: 3
- Views: 5554
Re: v5 and dual monitors
The Perspective window and the Production Sheet can be moved to a 2nd monitor. Simply drag them to the second monitor as you would any standard window.
- Tue Jun 02, 2009 2:57 pm
- Forum: Announcements
- Topic: Version 5 Released and Shipping Now!!!
- Replies: 0
- Views: 16905
Version 5 Released and Shipping Now!!!
For more information on Version 5 please visit the What's New page at http://www.pyware.com/newproducts.html.
- Tue May 12, 2009 7:53 am
- Forum: Problems & Troubleshooting
- Topic: Authorizing second computer
- Replies: 1
- Views: 3738
Re: Authorizing second computer
Please contact me directly at Dustin@pyware.com with your serial number so we can resolve the issue.
- Thu Apr 30, 2009 1:26 pm
- Forum: Problems & Troubleshooting
- Topic: Print issue with upgrade 4.2.12
- Replies: 10
- Views: 12188
Re: Print issue with upgrade 4.2.12
Please download and install the update to version 4.2.12. This is a second release of this update that has enabled the option for you to select printer specific options. The update is available at http://www.pyware.com/updates.html.
- Mon Apr 13, 2009 7:57 am
- Forum: Problems & Troubleshooting
- Topic: Help with control panel text
- Replies: 1
- Views: 3691
Re: Help with control panel text
Please download the update to version 4.2.12 to correct this issue. The update can be found at www.pyware.com/updates.html.
- Thu Mar 26, 2009 9:42 am
- Forum: Problems & Troubleshooting
- Topic: Print issue with upgrade 4.2.12
- Replies: 10
- Views: 12188
Re: Print issue with upgrade 4.2.12
We are still investigating the drawbacks of rolling the printing update out. I hope to have an answer by the end of next week.
- Fri Mar 13, 2009 9:28 am
- Forum: Problems & Troubleshooting
- Topic: Attaching the file
- Replies: 1
- Views: 8772
Re: Attaching the file
Are you running windows vista?