Latest version freezes when opening

Report problems you have been having while using the 3D Java program.

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tcathey
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Joined:Mon Jul 15, 2013 8:29 pm
Latest version freezes when opening

Post by tcathey » Mon Jul 15, 2013 8:36 pm

My co-worker is working on the drill on his mac and is not having any issues. I have a PC with Windows 7 64-bit. He has saved the files to dropbox, and I copied them to my desktop.

I can open Pyware and work on a new file with no problem. It's using over a gig of ram, but I have 6 gigs in my system, so I don't think that's the problem. When I try to open the 3dz files he has saved, the program tries to open, but just sits there like it's still trying to open. The files are 16k plus.

Help?

Pyware
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Re: Latest version freezes when opening

Post by Pyware » Mon Jul 15, 2013 9:25 pm

Are you on Version 7.1.5?

If not please download it from our website http://www.pyware.com/updates.html
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

tcathey
Posts:2
Joined:Mon Jul 15, 2013 8:29 pm

Re: Latest version freezes when opening

Post by tcathey » Mon Jul 15, 2013 9:47 pm

Yes. We both are running 7.1.5

Correction: The program is open fine, but the files will not load. The little "spinning circle" just stares and laughs at me. Eventually I have to go into the task manager to end Java to close the program.

Pyware
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Re: Latest version freezes when opening

Post by Pyware » Tue Jul 16, 2013 12:28 am

Email the drill to me at dustin at pyware.com
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536

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