2.7 Intel i7 MacBook Pro 10.8.5
7.1.6 freezes on start up.
Thanks for any assistance.
Kary
7.1.6 freezes
Moderator:PywareTechSupport
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Re: 7.1.6 freezes
Make 10,000% sure you did not download the Pyware-breaking Java update from Apple. If you did, then follow this link to an Apple Knowledge Base with the correct Java to download. Right now on the Mac, this always seems to be the prime suspect when it comes to general Pyware weirdness.
http://support.apple.com/kb/DL1572
http://support.apple.com/kb/DL1572
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Visit my Youtube page also!
Re: 7.1.6 freezes
Is it freezing on install or on start up of the software?
What graphics card do you have in your laptop?
What graphics card do you have in your laptop?
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
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- Posts:3
- Joined:Sat Sep 14, 2013 3:05 pm
Re: 7.1.6 freezes
The problem happens on start up. I get the start page for a moment, the viewer windows load and then blank windows and spinning ball.
NVIDIA GeForce GT 650M 1024 MB graphics.
Thanks!
Kary
NVIDIA GeForce GT 650M 1024 MB graphics.
Thanks!
Kary
Re: 7.1.6 freezes
Kary
Can you reinstall the software from the updates page http://www.pyware.com/updates.html?
The version 7.1.7 will correct this.
Can you reinstall the software from the updates page http://www.pyware.com/updates.html?
The version 7.1.7 will correct this.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
-
- Posts:3
- Joined:Sat Sep 14, 2013 3:05 pm
Re: 7.1.6 freezes
This fixed it, Thanks!
Re: Error message coming up now
Postby greatcow95 » Mon Sep 16, 2013 2:55 pm
UPDATE!!!
After getting with the great, wonderful, awesome, and any other good adjective you can think of Dustin, we found the problem. For some odd reason (and I'm still not 100% sure how this happened), Pyware was set to open in 32-bit mode, which sent everything into berserk mode. How to fix it:
Right click on your 3D icon in the Dock and have it revealed in the Finder.
Hit Command-I
Uncheck "Open in 32-bit mode" if it is checked.
Re: Error message coming up now
Postby greatcow95 » Mon Sep 16, 2013 2:55 pm
UPDATE!!!
After getting with the great, wonderful, awesome, and any other good adjective you can think of Dustin, we found the problem. For some odd reason (and I'm still not 100% sure how this happened), Pyware was set to open in 32-bit mode, which sent everything into berserk mode. How to fix it:
Right click on your 3D icon in the Dock and have it revealed in the Finder.
Hit Command-I
Uncheck "Open in 32-bit mode" if it is checked.