7.1.6 freezes

Kary Etherington · Post by **Kary Etherington** » Sat Sep 14, 2013 3:12 pm

2.7 Intel i7 MacBook Pro 10.8.5

7.1.6 freezes on start up.

Thanks for any assistance.

Kary

greatcow95 · Post by **greatcow95** » Sat Sep 14, 2013 4:48 pm

Make 10,000% sure you did not download the Pyware-breaking Java update from Apple. If you did, then follow this link to an Apple Knowledge Base with the correct Java to download. Right now on the Mac, this always seems to be the prime suspect when it comes to general Pyware weirdness.

http://support.apple.com/kb/DL1572

Post by **Pyware** » Sat Sep 14, 2013 6:44 pm

Is it freezing on install or on start up of the software?

What graphics card do you have in your laptop?

Kary Etherington · Post by **Kary Etherington** » Sat Sep 14, 2013 8:51 pm

The problem happens on start up. I get the start page for a moment, the viewer windows load and then blank windows and spinning ball.

NVIDIA GeForce GT 650M 1024 MB graphics.

Thanks!

Kary

Post by **Pyware** » Mon Sep 16, 2013 1:29 pm

Kary

Can you reinstall the software from the updates page http://www.pyware.com/updates.html?

The version 7.1.7 will correct this.

Kary Etherington · Post by **Kary Etherington** » Tue Sep 17, 2013 11:37 am

This fixed it, Thanks!

Re: Error message coming up now

Postby greatcow95 » Mon Sep 16, 2013 2:55 pm
UPDATE!!!

After getting with the great, wonderful, awesome, and any other good adjective you can think of Dustin, we found the problem. For some odd reason (and I'm still not 100% sure how this happened), Pyware was set to open in 32-bit mode, which sent everything into berserk mode. How to fix it:

Right click on your 3D icon in the Dock and have it revealed in the Finder.

Hit Command-I

Uncheck "Open in 32-bit mode" if it is checked.

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