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Pyware Customer Support wrote: Feb 2, 2017

Kennedy,

Download time is dependent on your internet connection. WIFI is typically faster than a cellular data connection, although this is not always the case.

If you opt to download the Media Only version of a book, you will not see the sheet music or book pages.


Kennedy wrote: Jan 31, 2017

So I don't get it first of why dose it take so long to download and why aren't the notes on the screen


Pyware Customer Support wrote: Dec 9, 2016

Jena,

Some exercises do not have audio files for the solo part, only accompaniment. Please contact us at ipasiisupport@pyware.com to further troubleshoot this issue.


Pyware Customer Support wrote: Dec 9, 2016

Len,

The flashcards and glossaries should be available across all devices. Please contact us at ipasiisupport@pyware.com with which book you're experiencing an issue with so we can investigate.


Pyware Customer Support wrote: Dec 9, 2016

Mai,

From the Main Menu, select "Get Products" then select the book you wish to add to the app. From here, select the media option you wish add. You'll then be prompted for your book code if you select an edition that requires a book code.


Pyware Customer Support wrote: Dec 9, 2016

Nya,

There is not currently a metronome option on the IPS mobile app. This is on the feature list for a future update.


Jena Corbin wrote: Nov 23, 2016

My daughter is a first year flute player. I downloaded the app on vacation so she could hear some of the songs. The songs come through but not the flute part. I tried changing settings but nothing works. I don't think this is a good app if all I can get is the accompanyment and not the flute part.


Len Davis wrote: Nov 20, 2016

When will the flashcards and glossary work on all devices?


Mai Liang wrote: Nov 18, 2016

I ordered a book, and I have the book with me, I have no idea where to put the code in the back of my book into this app. My band teacher told me the code should get me started but I have no idea where that option is.


Nya wrote: Nov 17, 2016

How do you get the metronome on the IPS app.


Pyware Customer Support wrote: Nov 3, 2016

PJ,

If you have purchased the String Basics book for Cello, you can redeem the included code for a free media only version of the IPS app.


Pyware Customer Support wrote: Nov 3, 2016

Emma,

We'd need to know which device and book you are on to further troubleshoot. Could you contact us directly at pywaretechsupport@pyware.com so we could help remedy the issue you're experiencing?

Thanks!


Pj wrote: Nov 3, 2016

I play the cello and I need cello books on this for the recording and I do not want to pay!!!


Emma Kate wrote: Oct 31, 2016

You can't even record your own recording